Cisco Unified CallManager Attendant Console integrates traditional time-division multiplexing (TDM) telephony functions with advanced IP telephony applications and services such as Lightweight Directory Access Protocol (LDAP) directory. A primary benefit of Cisco Unified CallManager Attendant Console over traditional attendant-console systems is its ability to monitor the state of every line in the system and to efficiently dispatch calls. The absence of a hardware-based line-monitor device offers an affordable and mobile attendant solution.
The Cisco Unified CallManager Attendant Console is designed to more efficiently automate both the user operations and the administrative operations of a manual attendant function.
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